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Warranty

Warranty Information

For detailed service and warranty information, please visit our dedicated service website: MWC Service

Warranty Coverage

All MWC watches are covered by a 24-month international warranty. Please note that certain restrictions apply, as outlined below.

Q: What does the MWC Warranty cover?

A: The MWC two-year international warranty covers the following:

  • GTLS failure (within the first 12 months)
  • Movement failure
  • Hands detaching
  • Manufacturing defects
  • Tritium GTLS vials detaching from the dial or hands
  • Significant time loss or gain within the first year
  • Water ingress (subject to appropriate use and within the watch's water resistance rating)

What is not covered by the warranty?

  • Battery replacement
  • Strap or bracelet
  • Water leakage from shower or bath use
  • Scratched, loose, or lost bezels, including the loss of the pip
  • Damage due to misuse or accidental damage
  • Loss of watch pins holding the strap
  • Scratched, chipped, or broken glass
  • Broken or detached crown
  • Scratched, damaged, or loose case back
  • Faults or damage from repairs attempted by unauthorized service centers
  • Water ingress caused by leaving the crown unscrewed, including thermal shock (e.g., moving from a hot environment into cold water)

Note: All repair and warranty work during the 24-month warranty period must be performed by an authorized MWC repair center. Unauthorized repairs will void the warranty and result in a chargeable repair.

Q: My watch needs repair. Should I remove the strap before sending it?

A: If your watch has a customized strap or a different type of strap, we recommend removing it before sending. If the watch is exchanged, it will be returned with the strap typically used for that model.

Q: My watch is sentimental. Should I send it for repair?

A: If your watch has sentimental value or is engraved, please contact us before sending it for repair. In some cases, your watch may be replaced, and the original may not be returned.

Registering Your Watch

To register your watch in our warranty system, please visit: MWC Warranty Registration. Registration is not required, but it can be helpful if you misplace your invoice or proof of purchase when filing a warranty claim.

Additional Information

  • Warranties are non-transferable.
  • Full warranty coverage applies only to watches purchased from an authorized dealer.
  • Items sold at significantly reduced prices may be ex-military, police, security industry surplus, or grey market watches.

If you have any concerns about the authenticity of your item or have any further questions, feel free to contact us by phone or via email at admin@mwc.watch